Create service requests and manage them through the process of assignment, escalation and resolution. Use a standardised set of tools to:
- Manage ownership and assignment
- Report using informative dashboards
- Populate knowledge base articles to streamline future resolutions
- Provide simple FAQs to users
How does it work?
We roll out a HelpDesk site for you on your SharePoint environment and teach you how to use it to optimise your existing processes. You'll learn how to centrally create and assign requests, report on progress, and provide answered to Frequently Asked Questions to users.
How long does it take?
Implementation within 1 day. As simple as that.
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